Privacy Policy

At Divasarah, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with us in any other way. We are committed to being transparent about our data practices and to ensuring that your information is handled with the care and respect it deserves.

By using our website and providing us with your personal data, you consent to the practices described in this policy. Please take a moment to read through this document carefully. If you have any questions or concerns, we encourage you to contact us using the details provided at the end of this page.

Information We Collect

We collect personal information that you voluntarily provide to us when you create an account, place an order, subscribe to our communications, or contact our customer support team. The types of information we may collect include:

• Your full name

• Billing and shipping addresses

• Email address

• Phone number

• Payment information (processed securely through our trusted payment partners)

• Account login credentials

• Order history and preferences

In addition, we may automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, operating system, and browsing behaviour. This data helps us understand how our site is used and allows us to improve your overall experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including payment verification, shipping, and order confirmation

• To communicate with you regarding your orders, inquiries, and any updates to our services

• To personalise your shopping experience and recommend products that may be of interest to you

• To improve our website, product offerings, and customer service

• To send you marketing communications, such as newsletters and promotional offers, only if you have opted in to receive them

• To prevent fraudulent activity and ensure the security of our platform

• To comply with applicable legal and regulatory obligations

Sharing Your Information

We value your trust and do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted partners who assist us in operating our business, including:

• Payment processing services

• Shipping and logistics providers

• IT and website hosting services

• Email marketing and communication platforms

These third parties are authorised to use your personal information only as necessary to provide the services we have engaged them for, and they are contractually obligated to protect your data and use it solely in accordance with our instructions.

We may also disclose your information if required to do so by law, or in response to a valid legal request from a government or regulatory authority.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and remember your preferences. Cookies are small text files stored on your device that allow us to recognise your browser and capture certain information.

You have the option to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain functionalities of our website, such as the ability to save items to your shopping cart or access your account seamlessly.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. These tools help us understand how visitors engage with our site and allow us to make continuous improvements.

Data Security

Protecting your personal information is a priority for us. We implement a range of security measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. These include encryption protocols, secure servers, and restricted access to personal data within our team.

While we strive to use commercially acceptable means to protect your information, we acknowledge that no method of transmission over the internet or electronic storage is one hundred percent secure. Therefore, we cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection we are able to achieve.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes maintaining your order history for record-keeping purposes, as well as retaining communication records to ensure we have a complete history of our interactions with you.

If you request that we delete your personal data, we will take reasonable steps to comply with your request, provided that we are not legally obligated to retain certain information for regulatory or dispute resolution purposes.

Your Rights

We respect your rights regarding your personal data. Depending on your location, you may have the following rights in relation to the information we hold about you:

• The right to access the personal data we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your personal data, subject to legal limitations

• The right to object to or restrict the processing of your data in certain circumstances

• The right to withdraw your consent at any time, where we rely on your consent as the legal basis for processing

• The right to data portability, allowing you to receive your data in a structured format

To exercise any of these rights, please contact us at divasarah@outlook.com. We will respond to your request within a reasonable timeframe, typically within thirty days, and we may ask for verification of your identity before proceeding.

Marketing Communications

If you have opted in to receive promotional emails from us, you may unsubscribe at any time by clicking the "unsubscribe" link included in every marketing email we send. You may also manage your communication preferences by updating your account settings or contacting us directly. Please note that even if you opt out of marketing communications, we will continue to send you transactional emails related to your orders and account activity.

Children's Privacy

Our website and services are intended for individuals who are at least the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor without appropriate consent, we will take steps to delete that information promptly. If you believe that a child has provided us with personal data, please contact us immediately.

Links to Other Websites

Our website may contain links to third-party sites that are not operated or controlled by Divasarah. This Privacy Policy applies solely to our own website and practices. We are not responsible for the privacy practices or content of any external sites, and we encourage you to review the privacy policies of those sites before providing them with your personal information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically so that you remain informed about how we are protecting your information.

International Data Transfers

As we serve customers from various parts of the world, your personal information may be transferred to and processed in countries other than your own. We take appropriate measures to ensure that any such transfers comply with applicable data protection laws and that your data remains adequately protected regardless of where it is processed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to get in touch. We are here to help and will respond to your inquiry as promptly as possible.

Email: divasarah@outlook.com

We appreciate your trust in Divasarah and are committed to protecting the privacy that you entrust to us. Thank you for being part of our community.

The Divasarah Team