Refund & Return Policy

At Divasarah, we want you to feel completely confident in every purchase you make. We understand that sometimes an item may not be quite what you expected, or it may not fit as you had hoped. That is why we have established a straightforward and fair return and refund policy to ensure your satisfaction remains at the heart of everything we do.

Please take a moment to read through the following guidelines. If you have any questions that are not addressed here, our team is always available to assist you.

Our Commitment to You

We stand behind the quality and craftsmanship of every piece we create. If for any reason you are not entirely happy with your purchase, you may return eligible items within the timeframe specified below. Our goal is to make the process as simple and stress-free as possible, so you can shop with peace of mind.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Items must be returned within thirty days of the delivery date

• Items must be unused, unworn, and unwashed

• All original tags and labels must remain attached

• Items must be in their original packaging, where applicable

• Items must be free from any odours, stains, or signs of wear

Please note that certain categories of items may not be eligible for return due to hygiene reasons. These include, but are not limited to, lingerie, swimwear, and any items marked as final sale or non-returnable at the time of purchase. We encourage you to review the product description carefully before placing your order.

How to Initiate a Return

To begin the return process, please follow these steps:

Contact our customer support team at divasarah@outlook.com within the return window, providing your order number and the reason for your return. We will respond with detailed instructions on how to proceed, including the address to which your return should be sent.

Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service, as we cannot assume responsibility for items that are lost or damaged on their way back to us. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part, such as receiving a defective or incorrect item.

Return Address

Once you have contacted us, we will provide you with the correct return address. Please do not send any returns to the address on your shipping label without first obtaining confirmation from us, as this may result in delays or the inability to process your return.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. This inspection typically takes two to three business days after the package arrives at our facility. Upon approval, we will initiate a refund to your original payment method.

Refunds are generally processed within five to ten business days, depending on your bank or payment provider. Please note that the time it takes for the refund to appear in your account may vary, and we have no control over the processing speed of third-party financial institutions.

Partial Refunds

In certain cases, we may issue a partial refund at our discretion. This may occur if:

• The item shows signs of use or damage that goes beyond inspection

• The item is returned without its original tags or packaging

• The return is initiated outside the permitted timeframe

If a partial refund is being considered, we will contact you to discuss the matter before finalising any decision.

Exchanges

If you wish to exchange an item for a different size, colour, or style, we recommend initiating a return and placing a new order for the desired item. This ensures that you secure your preferred piece as quickly as possible, as inventory levels may change. We are unable to hold items for exchange purposes, and the return process must be completed before a new order is placed.

In the event that you receive a defective or incorrect item, we will arrange for a replacement at no additional cost to you. Please contact us promptly so we can resolve the matter to your satisfaction.

Defective or Damaged Items

We take great care in inspecting every item before it is dispatched. However, in the rare event that you receive a product with a manufacturing defect or that has been damaged during transit, we sincerely apologise. Please notify us within seven days of receiving your order by emailing divasarah@outlook.com with your order number and clear photographs of the issue. We will review your case and work with you to arrange a replacement, repair, or full refund, including any return shipping costs.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless they are defective:

• Underwear, lingerie, and swimwear

• Items marked as final sale or clearance

• Gift cards and promotional vouchers

• Customised or personalised pieces, if applicable

We encourage you to refer to the product page for any specific return restrictions before purchasing.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can typically be cancelled without penalty if they have not yet been processed or dispatched. Once your order has been shipped, our standard return policy will apply, and you will need to initiate a return upon receiving the package.

International Returns

For customers outside our primary shipping region, return shipping costs and any applicable customs duties or taxes are the responsibility of the customer. We recommend using a shipping method that provides tracking and insurance, as we cannot be held liable for items lost during international returns. Please ensure that your return package is clearly marked as "returned goods" to avoid any unnecessary customs charges.

Refund Exceptions

Please be aware that original shipping charges are non-refundable, except in cases where the return is due to our error. If you received free shipping on your order, the actual shipping cost incurred by us may be deducted from your refund amount.

Final Sale Items

All items purchased during promotional events marked as final sale are not eligible for return or exchange. This will be clearly indicated on the product page and at checkout. We kindly ask you to review your selection carefully before completing your purchase of such items.

Our Promise

We believe that a transparent and fair return policy is a fundamental part of a positive shopping experience. While we hope that you love every piece you receive, we are here to make things right if you do not. Your trust in Divasarah matters deeply to us, and we are committed to handling every return with the same care and attention we bring to our designs.

Contact Us

Should you have any questions about this policy or need assistance with a return, please do not hesitate to reach out. We are always happy to help.

Email: divasarah@outlook.com

We appreciate your understanding and cooperation. Thank you for being part of the Divasarah community.

The Divasarah Team