Shipping & Handling

At Divasarah, we believe that the journey of your order should be as thoughtfully curated as the pieces themselves. From the moment you complete your purchase to the instant your package arrives at your doorstep, we are committed to ensuring that every step is handled with care, precision, and attention to detail.

This page outlines our shipping and handling practices, including processing times, delivery options, packaging standards, and important considerations to keep in mind. We encourage you to read through this information so that you know exactly what to expect when you place an order with us.

Processing Time

Once your order has been successfully placed and payment has been confirmed, our team begins preparing your items for dispatch. We take great pride in the care we put into every package, ensuring that each piece is neatly folded, protected, and presented with the attention it deserves.

Orders are typically processed within one to two business days, excluding weekends and public holidays. During peak seasons, promotional events, or periods of high demand, processing times may be slightly extended. We will always communicate any significant delays to you via email so that you remain informed throughout the process.

Please note that orders placed after a certain cutoff time may be processed on the following business day. You will receive a confirmation email once your order has been dispatched, containing all the relevant tracking information.

Shipping Methods and Delivery Timeframes

We offer a range of shipping options to suit your needs and preferences. The available methods and associated delivery timeframes will be displayed at checkout, allowing you to choose the option that best fits your schedule.

Estimated delivery times vary depending on your location and the shipping method selected. Generally, standard shipping takes between three to ten business days, while expedited or express options may deliver within one to three business days. These timeframes are estimates provided by our carrier partners and are not guaranteed, as unforeseen circumstances may occasionally cause delays.

We partner with reputable courier services to ensure that your order reaches you in a timely and reliable manner. Once your package has been handed over to the carrier, we will provide you with a tracking number so that you can monitor its progress at your convenience.

Shipping Costs

Shipping costs are calculated based on the total weight of your order, the shipping method selected, and your delivery address. The final shipping fee will be clearly displayed at checkout before you confirm your purchase, so there are no surprises when it comes time to pay.

From time to time, we may offer promotional shipping discounts or free shipping on orders that meet a minimum purchase threshold. Such offers will be advertised on our website and applied automatically at checkout when the qualifying conditions are met.

Order Tracking

We understand how important it is for you to know where your order is at any given moment. That is why we provide tracking information for every shipment. Once your order has been dispatched, you will receive an email containing your unique tracking number and a link to the carrier's tracking portal.

For detailed guidance on how to track your order, please refer to our dedicated Track Your Order page. Should you encounter any issues with your tracking information, do not hesitate to contact us for assistance.

Packaging

We believe that the unboxing experience is an integral part of the Divasarah journey. Each order is carefully packaged in high-quality materials that not only protect your items during transit but also reflect the elegance and thoughtfulness of our brand. We strive to use sustainable packaging wherever possible, minimising waste without compromising on protection or presentation.

Please be aware that certain items, particularly delicate fabrics or structured pieces, may require additional protective packaging to ensure they arrive in pristine condition. We take every precaution to prevent damage during transit, and we are continually refining our packaging practices to achieve the highest standards.

International Shipping

We are delighted to serve customers from around the world. For international orders, please keep the following considerations in mind:

Delivery timeframes for international shipments are generally longer than domestic ones and may range from seven to twenty business days, depending on the destination and the shipping method selected. Customs processing, local postal services, and other factors beyond our control may affect delivery times.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the price of the products or the shipping fees paid at checkout. We recommend contacting your local customs office for more information about potential charges before placing your order.

We are required to declare the full value of your order on the customs forms, and we cannot modify this value for any reason. Failure to pay applicable duties or taxes may result in delays or the return of your package to us, in which case additional fees may apply.

Delivery Address

It is your responsibility to provide an accurate and complete shipping address at checkout. We are unable to redirect packages once they have been dispatched, so please double-check your address before confirming your order. If you realise that you have entered an incorrect address after placing your order, please contact us immediately at divasarah@outlook.com, and we will do our best to update the details before dispatch.

If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange reshipment. Additional shipping fees may apply for resending the order.

Signature Requirement

For certain shipping methods or high-value orders, a signature may be required upon delivery. This is a security measure designed to ensure that your package is received by you or someone you authorise. If you are not available to sign for the package, the carrier may leave a notice and attempt delivery on a subsequent day, or they may hold the package at a local depot for pickup. We recommend tracking your shipment closely and making arrangements to receive the package if a signature is required.

Lost or Damaged Packages

While we take every precaution to ensure that your order arrives safely, we recognise that issues can occasionally occur during transit. If your package is lost or arrives damaged, please contact us as soon as possible. We will work with the carrier to investigate the matter and will do our best to find a satisfactory resolution.

For packages that are marked as delivered but cannot be located, we recommend checking with neighbours, family members, or your local delivery office. In some cases, the carrier may have left the package in a secure location at your address. If you are still unable to locate your order after these checks, please reach out to us for further assistance.

Undeliverable Packages

If a package is deemed undeliverable by the carrier due to an incorrect address, refusal of the shipment, or failure to pay customs duties, it will be returned to us. Once we receive the returned package, we will notify you and offer the option of reshipment at your cost or a refund for the value of the items, less the original shipping charges and any return shipping fees incurred.

Holiday and Peak Season Shipping

During busy shopping periods, including holidays and promotional events, shipping carriers may experience higher than usual volumes, which can result in longer delivery times. We kindly ask for your patience during these periods and encourage you to place your orders early to allow for any potential delays. We will make every effort to communicate any significant disruptions to our shipping timelines as soon as we become aware of them.

Contact Us

If you have any questions about our shipping and handling practices, or if you need assistance with an order in transit, please do not hesitate to reach out. We are here to help and will respond to your inquiry as promptly as possible.

Email: divasarah@outlook.com

Thank you for choosing Divasarah. We are honoured to be a part of your style journey, and we look forward to delivering your pieces with the care and attention they deserve.

The Divasarah Team